Shipping policy

This Shipping Policy explains how Soraniva handles order processing, shipping costs, tracking, and estimated delivery times for our lighting products. It applies to orders shipped within the United States.

1. Shipping Region

Soraniva ships within the United States.

Please provide a complete and accurate shipping address when placing your order and review the information carefully before completing checkout.

2. Transaction Currency

All orders are processed in United States dollars (USD).

3. Business Days

Our business days are Monday–Friday.

Handling, transit, and estimated delivery times in this policy are stated in business days.

4. Order Cut-Off Time

Our order cut-off time is 5:00 PM (GMT-6), Monday–Friday.

Orders placed after 5:00 PM (GMT-6) begin processing on the next business day. Orders placed outside our Monday–Friday business days begin processing on the next business day.

5. Handling Time

After an order is placed, it goes through order handling before shipment.

Handling time: 1 - 7 business days

The applicable processing day is determined using our 5:00 PM (GMT-6) order cut-off time and Monday–Friday business days.

Once the order has shipped, the transit period begins.

6. Transit Time

After shipment, the estimated transit time is:

8 - 16 business days

Transit time is separate from the handling period.

7. Estimated Delivery Time

The total estimated delivery timeframe is:

• Handling: 1 - 7 business days

• Transit: 8 - 16 business days

• Estimated delivery: 9 - 23 business days

These are estimated delivery timeframes and are not guaranteed arrival dates.

8. Shipping Cost

Soraniva provides free standard shipping for orders shipped within the United States.

9. Order Tracking

After your order has shipped, Soraniva will send tracking information by email with a tracking link.

Use the tracking link provided in the email to follow the available shipment updates for your order.

10. Shipping Address Accuracy

Please check that your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us at info@soraniva.com as soon as possible and include your order number and the correct shipping information.

11. Shipping and Delivery Questions

If you have a question about your shipment, tracking information, or delivery, contact info@soraniva.com.

Including your order number and a clear description of the issue will help us review your inquiry efficiently.

We aim to respond to customer inquiries within 48 business hours.

12. Contact & Business Information

Store Name: Soraniva
Operating Address: 402 Fast Ln, Cedar Falls, IA 50613, United States
Contact Email: info@soraniva.com
Operating Hours: 9:00 AM–5:00 PM (GMT-6)

The address above is Soraniva's Operating Address. It is provided for business identification and transparency and is not identified as a shipping warehouse, fulfillment facility, or return destination.