Shipping policy
Last updated: July 18, 2026
At Soraniva, we provide clear information about order processing, shipping costs, tracking, and estimated delivery times. This policy applies to lighting products purchased directly through the Soraniva website and shipped within the United States.
1. Shipping Region
Soraniva currently offers shipping within the United States.
Orders must include a complete and accurate shipping address. Customers are responsible for reviewing their shipping information before completing an order.
2. Transaction Currency
All orders are processed in United States dollars (USD).
3. Business Days
Soraniva processes orders from Monday through Friday.
Saturday and Sunday are not counted as business days when calculating handling, transit, or estimated delivery times.
4. Order Cut-Off Time
The daily order cut-off time is 4:00 PM (GMT-6), Monday–Friday.
Orders placed after 4:00 PM (GMT-6) will begin processing on the next business day.
Orders placed on Saturday or Sunday will begin processing on the next business day.
5. Handling and Order Processing
After an order is placed, Soraniva reviews and prepares it for shipment.
The handling time is 1–2 business days.
Handling time begins on the applicable business day after considering the 4:00 PM (GMT-6) order cut-off time.
After the order has been prepared and shipped, it enters the carrier transit stage.
6. Transit Time
After shipment, the estimated carrier transit time is 7–9 business days.
Transit time begins after the order has completed handling and has been transferred for delivery.
7. Estimated Delivery Time
The total estimated delivery time is 8–11 business days.
This estimate consists of:
- Handling time: 1–2 business days
- Transit time: 7–9 business days
- Total estimated delivery: 8–11 business days
Delivery times are estimates rather than guaranteed arrival dates. Delivery may be affected by circumstances occurring after shipment.
8. Shipping Costs
Soraniva provides free standard shipping for orders shipped within the United States.
The applicable shipping cost will also be displayed during checkout before the order is completed.
9. Order Tracking
After an order has shipped, Soraniva will send a shipping confirmation email containing a tracking link.
Customers can use the tracking link to review the available shipment updates provided by the carrier.
Please allow time for the carrier’s tracking system to display the first update after shipment.
10. Shipping Address Accuracy
Customers should verify that their shipping address is complete and accurate before placing an order.
If you notice an error in your shipping address, contact info@soraniva.com as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has shipped.
11. Delivery Issues
For questions about tracking, shipping, or delivery, contact Soraniva and include your order number and a description of the issue.
12. Contact Us
Store Name: Soraniva
Address: 402 Fast Ln, Cedar Falls, IA 50613, United States
Email: info@soraniva.com
Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-6)
Expected Response Time: Within 48 business hours