Refund policy

We want Soraniva's return process to be straightforward. This policy explains the timeframes and steps for returns, refunds, exchanges, damaged or incorrect products, and cancellations.

1. Return Window

You may request a return within 30 days from the date your order is delivered.

All return requests must be reviewed and approved before a product is sent back to Soraniva. Please do not return a product before receiving approval and the applicable return instructions from us.

2. Return Eligibility

Returns are available for eligible products when the return request is submitted within 30 days of delivery and the return is approved by Soraniva.

Return eligibility is reviewed after you submit your request. We will provide the applicable return instructions if your request is approved.

Do not send a product back without prior approval or before receiving the return instructions.

3. How to Request a Return

To request a return:

Email info@soraniva.com within 30 days of delivery.
Include your order number, the product involved, and the reason for your return request.
Wait for Soraniva to review the request.
If the return is approved, we will provide the applicable return instructions.
Send the product according to those approved instructions.
After the returned product is received, it will be inspected.
If the return satisfies the applicable conditions, your refund will be processed as described below.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

The appropriate return destination or other return instructions will be provided as part of the approved return process.

4. Return Shipping Costs

Return shipping is free for approved returns.

After your return request is approved, follow the return shipping instructions provided by Soraniva. There is no return shipping charge to the customer for an approved return.

5. Restocking Fees

Soraniva charges no restocking fee for approved returns.

6. Return Inspection

After the returned product is received, Soraniva will inspect it within 1–3 business days.

The inspection is used to review the returned product and determine whether the return satisfies the applicable conditions. The refund process begins after inspection and approval.

7. Refunds

For a return approved following inspection:

The refund will be processed within 10 business days after inspection and approval.
The refund will be issued to the original payment method.
Transactions and applicable refunds are processed in USD.
There is no restocking fee.

8. Exchanges

Exchanges are available for eligible products.

To request an exchange, email info@soraniva.com and include your order number, the product involved, and the reason for the exchange request.

The exchange request must be reviewed and approved before the original product is returned. Return shipping is free for approved exchanges, and no restocking fee applies.

Wait until you receive approval and the applicable return instructions before sending the original product.

Please do not send an exchange to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

9. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, contact us at info@soraniva.com.

Please provide your order number, the product involved, and a clear description of the issue. Supporting photographs may also be included where available to help us review the issue.

Wait for Soraniva to review your request and provide the applicable instructions before sending the product back.

For an approved return or exchange, return shipping is free.

10. Order Cancellations

Orders may be cancelled before shipment.

To request a cancellation, email info@soraniva.com as soon as possible and include your order number.

Cancellation availability depends on whether the order has already shipped. Once an order has shipped, it can no longer be cancelled. You may instead request a return in accordance with this policy after delivery.

11. Contact & Business Information

Questions about a return, refund, exchange, or cancellation can be sent to us using the information below.

Store Name: Soraniva
Operating Address: 402 Fast Ln, Cedar Falls, IA 50613, United States
Contact Email: info@soraniva.com
Operating Hours: 9:00 AM–5:00 PM (GMT-6)
Expected Response Time: Within 48 business hours

The address above is Soraniva's Operating Address. It is not designated as the return destination under this policy.