Start by reviewing the information provided on the individual product page. Depending on the product, this may include measurements, specifications, descriptions, images, and other relevant details.

Because lighting needs can vary from one room or space to another, check the listed product information against your own requirements before ordering. For chandeliers, pendant lights, wall lights, and other lighting products, measurements can be particularly useful when determining whether a product works for the intended location.

If you have a question about information shown on a Soraniva product page, contact us at info@soraniva.com before placing your order.

Soraniva processes orders on Monday–Friday. Our daily order cut-off time is 5:00 PM (GMT-6).

Orders placed after 5:00 PM (GMT-6) begin processing on the next business day. Orders placed outside our Monday–Friday business days also begin processing on the next business day.

Once processing begins, the normal handling time is 1 - 7 business days. After the order ships, the estimated transit time is 8 - 16 business days.

Together, this gives an estimated total delivery timeframe of 9 - 23 business days.

No. Soraniva provides free standard shipping for orders shipped within the United States.

There is no standard shipping charge under the shipping terms currently offered by Soraniva.

The estimated total delivery timeframe for standard shipping is 9 - 23 business days, including handling and transit time.

If you notice an error in the shipping information submitted with your order, contact info@soraniva.com as soon as possible.

Include your order number and clearly explain which shipping information needs attention. Providing the relevant details from the start will help us review your request efficiently.

Because order processing and shipment can affect what can be changed, contacting us promptly is recommended.

Contact Soraniva at info@soraniva.com and provide your order number, the product involved, and a clear description of the problem.

You may also provide supporting photographs where available to help us understand the issue.

Please wait for us to review your request and provide instructions before sending the product back. Return shipping is free for approved returns and exchanges.

Do not independently send the product to Soraniva's Operating Address.

Yes. All returns must be requested and approved before the product is sent back.

Start by emailing info@soraniva.com within 30 days of delivery. Include your order number, the product involved, and the reason for your return request.

Soraniva will review the request. If it is approved, you will receive the applicable return instructions. Follow those instructions when sending the product back.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Soraniva provides free return shipping for approved returns and exchanges.

We also charge no restocking fee for approved returns.

The exact return instructions are provided after your request has been reviewed and approved. Follow those instructions rather than arranging a return to Soraniva's Operating Address on your own.

After your returned product is received, Soraniva will inspect it within 1–3 business days.

If the return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.

The refund is issued to the original payment method used for the purchase.

You may request an order cancellation before the order has shipped.

Contact info@soraniva.com as soon as possible and include your order number so the request can be reviewed against the shipment status.

Once the order has shipped, it can no longer be cancelled. After delivery, you may request a return if the product is eligible under Soraniva's return process. Return requests must be submitted within 30 days of delivery.

Providing clear information at the start helps us understand your question and respond efficiently.

For an existing order, include your order number and a clear explanation of what you need help with. If your question concerns a particular lighting product, identify the product and explain what information you need.

For damaged or incorrect products, describe the issue clearly. Supporting photographs may also be included where available.

Send your inquiry to info@soraniva.com. We aim to respond within 48 business hours.